QBE, the underwriter of Consumer Credit Insurance (CCI) products offered by Geelong Bank, ceased distribution of Life, Disability, Trauma, and Involuntary Unemployment policies, effective 1 January 2020. Geelong Bank will continue to service each existing CCI policy until it is cancelled or not renewed by QBE.

If you need to make a claim under your Disability cover or Involuntary Unemployment cover, please contact QBE on 1300 133 024.

If you want to lodge a claim under your Mortgage Protection Insurance or Loan Protection Insurance policy, please send an email to ccclaims@qbe.com with your full name, policy number and advise whether you intend to claim for Disability or Involuntary Unemployment cover.

The applicable claim form will be sent to you within 24 hours.

While QBE are currently experiencing large volumes of claim lodgements, a QBE claim representative will endeavour to be in contact with you as soon as possible.

If you wish to talk to a claim representative, please call the QBE Claims team on 1800 636 430 weekdays between 8am – 5pm (AEST).

Please refer to the QBE Product Disclosure Statement and Policy Wording provided when your policy was issued for more information.