We wanted to reach out to you about a phone call scam alert that we’ve been made aware of from one of our financial partners – Cuscal Vigil.

We have been informed of a potential phone call scam targeting Vigil client cardholders.

Please note this phone call scam is not directed towards you, as a member of Geelong Bank. The scam is however, generating random phone numbers to target and we simply want you to be conscious about the nature of these calls, should you receive one.

Specifically, scam callers have been identifying themselves as the “Vigil Fraud Department”, “Visa Fraud Monitoring team” and “Fraud team in Collins Street Melbourne” in an attempt to coerce a member to provide personal information, card numbers and transactional information.

Please be advised that:

  • The Vigil fraud department will never attempt to confirm the primary account number (PAN) of a customer’s card during an outbound call to a customer.
  • A genuine call from the Vigil fraud department will only ever ask to confirm the last 4 digits of the card.
  • The Vigil fraud department will always encourage a customer to contact their relevant customer service team.

We would ask that if you receive a phone call of this nature, to please hang up immediately, and call our Member Service Team on 1300 361 555.


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