The bushfires that began burning throughout Australia in August 2019 have brought devastation to many communities. We understand that this is a challenging time for people who’ve been impacted by the bushfires. As a vital first step, we’d like to provide an update on how our insurance partner QBE is helping customers start to get their personal lives back on track.
On 6 January 2020 QBE announced how they are supporting our bushfire affected customers, including waiving excesses on their personal insurance claims. This includes personal insurance for home buildings, contents, landlords, private motor vehicles, motorcycles and caravans.
QBE's claims teams will be contacting affected customers who have already paid their excess to arrange refunds.
The waiver doesn’t apply if the cost of the damage is less than the value of the excess. For example, if the excess is $1,000 and the cost to fix a damaged fence is $500, there would not be a claim under the policy – so the excess waiver wouldn’t apply.
The QBE claims team is ready to help. To lodge a claim, you can call 1300 734 728 (lines open 24/7) or send an email to email@example.com with the following details:
You don’t need to have your documentation to make a claim. QBE can find your policy number from your name and address, confirm your level of cover and begin the claims process.
The Geelong Bank team is ready to assist Members experiencing hardship due to the bushfires. To discuss how we may help, call 1300 361 555 or email us at firstname.lastname@example.org