Covid-19 restrictions are in place but we are still open for business. Our hours haven't changed: 9:00am-5:00pm (Mon, Wed-Fri), 10:00am-5:00pm (Tues).
Our disclosure documents contain important information about the terms and conditions, fees & charges, transaction limits etc that apply to accounts or access facilities.
You should retain the relevant document for future reference as the information will also apply to new accounts you obtain or to facilities for accessing these accounts.
For your easy reference here are the relevant documents (click on the links below to access the relevant disclosure documents).
These documents contain information about Geelong Bank's capital structure and credit risk at the end of the recent quarter, and remuneration disclosures as at the end of the financial year.
They are prepared in accordance with:
Members with queries about this information are encouraged to contact Geelong Bank.
Geelong Bank is an Approved Deposit Taking Institution (ADI) as are all banks. We are prudentially regulated by the Australian Prudential Regulatory Authority (APRA). All ADI’s are subject to the depositors protection provisions of the Banking Act of 1959.
As part of the new Financial Claims Scheme (FCS), all deposits up to $250,000 per member held with Credit Unions, Australian Banks, and Building Societies are guaranteed by the Australian Government.
Your Board and Management would like to communicate Geelong Bank's strong financial position and take this opportunity to assure our member-owners that Geelong Bank is a safe and secure financial institution worthy of your confidence. The foundation of our success has been our sound business practices and our commitment to protecting our member-owners’ assets.
Geelong Bank is a mutual and meets the same strict, legally enforceable standards as banks under the Banking Act regulated by the Australian Prudential Regulation Authority (APRA). Geelong Bank is a prudent and responsible lender. Mutuals have the lowest levels of arrears in the Australian lending market.
On the face of things, Mutuals and banks may look similar. We offer similar services and have similar products. But there is a distinct difference. Banks exist to make profits and pass the money along to their shareholders. Mutuals exist to serve their members through people helping people.
We are committed to continuing to provide superior service while maintaining your trust and confidence.
The Customer Owned Banking Code of Practice is the code of practice for Australia’s Mutuals. The Code has been developed in close consultation with the community, government, consumer groups and our members.
Mutuals and Building Societies are owned by our members — this is what being a mutual means. As such, we are focused on member-benefit, community involvement, fairer fees and customer service.
As Mutuals we already comply with a range of regulatory requirements including:
Privacy, fair trading and other Commonwealth, State and Territory legislation.